Shipping Information
I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
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Do you ship to PO Boxes or APO/FPO addresses?
We take every step to ensure your purchase arrives in a timely fashion. To accomplish that, we can only accept physical addresses (no PO boxes or APO/FPO addresses.) All deliveries will occur Monday through Friday, excluding holidays, and a signature upon delivery may be required.
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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.
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Can I change my shipping address?
Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
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Can I change my shipment method?
Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
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When is your shipping cut off?
For items in stock, orders placed prior to 3:00pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected.
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What shipping methods are offered?
Shipping method:
United States:
Standard Shipping - 4 to 7 business days for standard ground delivery.
Express Shipping - 2 to 3 business days from when your order is shipped from our warehouse. Excludes weekends or holidays.
Canada:
Air Shipping - 4 to 7 business days
Europe:
Standard Shipping - 4 to 12 business days.
Express Shipping - 1 to 3 business days from when your order is shipped from our warehouse. Excludes weekends or holidays.
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What countries do you ship to?
North America:
From https://www.astrogaming.com/ and https://www.astrogaming.ca/ , we ship to:
- U.S.
- Canada
Europe:
From https://www.astrogaming.co.uk/, https://www.astrogaming.de/, and https://www.astrogaming.fr/ , we ship to:
- Denmark
- Belguim
- Germany
- Spain
- France
- Italy
- Hungary
- The Netherlands
- Norway
- Poland
- Switzerland
- Finland
- Sweden
- UK/Ireland
- Austria
- Czech Republic
- Bulgaria
- Estonia
- Greece
- Latvia
- Lithuania
- Luxembourg
- Portugal
- Romania
- Slovak Republic
- Slovenia
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